bd338 Terms and Conditions

1 Introduction and Acceptance

bd338 (hereinafter referred to as "we", "the platform" or "the company") is a provider of online casino and sports betting services. By accessing this website or creating an account, you ("user" or "member") are considered to have accepted all the terms and conditions set out below.

These terms and conditions have been prepared in accordance with the applicable laws of Bangladesh and constitute a binding legal agreement. If you do not agree with these terms, please refrain from using bd338.

2 Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To open an account and use the services on bd338, users must meet the following requirements:

• Must be at least 21 years of age.
• Only one account may be opened in your own name.
• All information provided at the time of account registration must be truthful, complete and up to date.
• Identity verification (KYC) must be completed when requested by bd338.

2.2 Account Security

You are solely responsible for keeping your account password and login details confidential. If you become aware of any unauthorised use of your account, please contact us immediately via live chat.

2.3 Account Closure or Suspension

bd338 reserves the right to temporarily or permanently close any account at any time and without reason. This action may be taken in particular in cases of fraud, rule violations or suspicious activity.

3 Deposit, Withdrawal and Payment Policy

The following information applies to transactions on bd338:

3.1 Deposit Conditions

Deposited funds may only be sent through the method registered on the account. Third-party payments are not accepted. Any fees related to banking or mobile banking for deposits are the sole responsibility of the user.

3.2 Withdrawal Conditions

The verification process must be completed before a withdrawal request is processed. Withdrawals cannot be made if the wagering requirements on a bonus have not been met. bd338 reserves the right to hold any unusual or suspicious withdrawal requests.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit up to a maximum of ৳15,000. To claim this bonus, registration must be completed and the specified deposit amount must be made.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager 15 times the bonus amount before withdrawing it. Wagering contributions may vary for certain games.

4.3 General Bonus Rules

• Each bonus offer has its own expiry period — if not used within the specified time, the bonus will be cancelled.
• More than one bonus cannot be active at the same time unless explicitly stated in the terms.
• Misuse of the bonus system (such as using multiple accounts) may result in the bonus being cancelled and the account suspended.
• bd338 reserves the right to modify, suspend or cancel any bonus offer.

5 VIP Program and Cashback

Regular players are automatically enrolled in the bd338 VIP program. Players can be promoted to higher tiers progressively based on their activity.

The decision to change a player's VIP tier is entirely at the discretion of bd338. Cashback is calculated weekly and credited to the account within a set timeframe. Wagering requirements may also apply to cashback.

6 Fair Play and Prohibited Activities

bd338 is committed to maintaining a safe and fair environment. The following activities are strictly prohibited on this platform:

• Providing false or fabricated account information.
• Operating more than one account under the same person's name.
• Using multiple identities for the purpose of abusing the bonus system.
• Using any software, bots, automation tools or artificial methods to gain an advantage on the platform.
• Attempting to gain unauthorised access to another user's account.
• Engaging in money laundering or any other unlawful financial activity.

7 Responsible Gambling Policy

bd338 places the highest priority on responsible gambling. We believe that entertainment should be enjoyed without causing financial or personal harm.

• Users can set their own deposit and wagering limits.
• A self-exclusion feature is available for taking a temporary or permanent break.
• If signs of addiction or problems are observed, our support team is ready to assist.

For more information, please read our Responsible Gaming page.

8 Intellectual Property Rights

All content on the bd338 website — logos, designs, text, graphics, software and other elements — is the exclusive property of bd338. Copying, distributing or reusing this content without written permission from the company is strictly prohibited.

9 Privacy and Data Protection

The collection and processing of users' personal data is governed by the bd338 Privacy Policy. We use SSL encryption and modern security technology to keep your information safe.

bd338 never sells or rents your personal information to third parties, however information may be shared with regulatory authorities to fulfil legal obligations.

10 Limitation of Liability

bd338 always strives to ensure uninterrupted and error-free service. However, bd338 will not be held liable in the following situations:

• Any loss caused by technical errors, server downtime or internet connection issues.
• Financial losses caused by the user's own negligence or breach of rules.
• Issues related to third-party services (payment gateways, game providers).
• Unforeseen circumstances (force majeure) such as natural disasters, government restrictions and so on.

11 Right to Modify or Discontinue Services

bd338 reserves the right to change its services, features or terms and conditions at any time without prior notice. In the case of significant changes, members will be informed via email or a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12 Dispute Resolution

In the event of any dispute between a user and bd338, an attempt to resolve the matter should first be made by contacting our support team directly. After submitting a complaint via live chat or email ([email protected]), we will endeavour to provide a resolution as quickly as possible.

If a resolution cannot be reached through discussion, both parties may mutually agree to pursue mediation. The English version shall apply in the interpretation of these terms and conditions.

13 Contact and Support

For any questions or clarifications regarding these terms and conditions, please contact us:

• 24/7 live chat support (in Bengali) — use the live chat button on the platform.
• Email: [email protected]

Our support team is available 7 days a week, 24 hours a day to serve you.